My Account

I've got an account but can't remember my password/my password is not recognised. What do I do next?

We don't store your password anywhere on our system, so if you've really forgotten yours, simply go to the My Account log-in page and click on the 'Forgot Your Password?' link. You will automatically be sent a new random password, which you can of course change as soon as you want to something more personal and memorable.

Using an Offer Code

I've got an offer code but the website won't accept it. What do I do next?

It's quite possible then that the offer code has expired. However, if you are having problems with the offer code on the website, please call us on 0845 8620354 and we'll sort it out for you.

Please note that only one offer code or promotional voucher can be used per order and may not be used in conjunction with any other promotional offer.

Placing an order

How do I place an order?

You can place an order by telephone, online, fax or mail order via our catalogue.

Delivery

How is my order delivered?

The delivery options for your order are dependent upon the size, weight & value of the order and where you live. When shopping online, you will be given a range of options from which to choose. Normally Initial City Link or Royal Mail Parcel Force are our preferred courriers

What if some of the items ordered are not in stock - when is my parcel sent?

Parcels are only sent out once all the items are in stock. If you do require the items which are in stock then you will need to pay for an extra delivery charge. You can do this by emailing support@novelties4parties.co.uk authorising us to do so or by calling us on 0845 8620354

What does 'Parcel Next Day' mean? Do I get my parcel next day?

'Next Day' is the name of the 1-2 working day delivery service provided by our couriers. Currently 90% of these orders do arrive the next working day, but on the odd occasion, it can take an extra day.

Can I arrange a specific date for delivery of my order?

Yes you can, but you need to call us before you place your order. Simply call our Customer Support Team on 0845 8620354.

My country is not listed in the website checkout - what countries do you deliver to?

Much as we'd like to, there are certain countries we do not deliver to yet, as the delivery charges are simply too high or the delivery service is unreliable or unavailable. We are constantly reviewing these charges and adding new countries to our list.

Can the website give us an estimated date of arrival ETA on out of stock items?

Not exact dates at the moment.

Tracking

How can I track my order?

As soon as the couriers collects the parcels from our office an email is sent to you with the tracking details.

I haven't receive my order - what happens next?

If you have not received your order please contact Customer Support on 0845 8620354 and we will investigate immediately.

Returning Stuff

My goods are faulty - how do I return an item?

Our apologies if you have received an item that is damaged or faulty. The simplest thing to do is contact Customer Support on 0845 8620354 who will advise you on the best way to return an item and issue you with a Returns Authorisation Code. FAULTY or DAMAGED GOODS have to be returned within 30 days. As soon as we receive it, we will either refund your card or replace the item as requested by you.

Christmas returns policy

We have an extended returns policy for the Christmas period, so you can buy all your pressies before the Christmas rush. Goods purchased from the 1st October can be returned up until the end of January.

I've had a change of heart and no longer want my stuff - how do I return an unwanted item?

We understand that there are times when you receive items and decide that you no longer want them. In this instance, UNWANTED GOODS have to be returned within 14 days. As soon as we receive it, we will refund your card. Please note however, that delivery charges for unwanted items will not be refunded nor will Novelties4Parties pay delivery costs for the return of unwanted items. In The event that shipping was included in the cost of the product "Free Shipping Offer" then the original cost of shipping will be deducted from any refund received.

I've received the wrong item - what do I do next?

I've found an item cheaper on another site - do you price match?

We aim to be competitive and offer the best prices - and service - wherever possible. If there is a considerable price difference we'd welcome your feedback.